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Job Summary:
Our client is embarking on their first-ever ERP implementation with Microsoft Dynamics 365 Business Central and is seeking a skilled Business Analyst to drive the success of this initiative. In this role, you will act as a liaison between internal teams and the third-party implementation partner, ensuring alignment between business requirements and system capabilities. Post-implementation, you will serve as the Subject Matter Expert for all aspects of Business Central, providing ongoing support and driving optimization across the organization.

Key Responsibilities:

• Collaborate with internal teams and a third-party vendor to implement Microsoft Dynamics 365 Business Central.
• Serve as the primary point of contact between business stakeholders and the implementation partner, ensuring clear communication and alignment of project goals.
• Gather, document, and translate business requirements into functional specifications for the ERP system.
• Conduct process mapping and identify opportunities for system improvements.
• Provide training and guidance to internal teams on Business Central post-implementation.
• Act as the SME for Business Central, supporting troubleshooting, system optimizations, and ongoing system enhancements.
• Assist in user acceptance testing (UAT) and ensure the system meets business needs.
• Develop and maintain detailed documentation, including user manuals and standard operating procedures (SOPs).
• Support internal teams during post-implementation phases, offering ongoing support and maintenance as needed.

Required Skills & Qualifications:

• 3+ years of experience as a Business Analyst.
• Experience going through an ERP implementation (preferrably Business Central).
• Hands-on experience with Microsoft Dynamics 365 Business Central, including functional setup, configuration, and customization.
• Proven experience in gathering requirements, mapping business processes, and defining functional specifications.
• Strong understanding of ERP workflows, integration, and data migration principles.
• Ability to work effectively with cross-functional teams and manage stakeholder expectations.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to quickly learn new systems and processes and become an SME.

Nice-to-Have Skills & Qualifications:

• Experience in technical writing, particularly for user documentation or system processes.
• Knowledge of the financial industry or financial project experience related to ERP systems.
• Familiarity with ERP change management best practices.
• Strong interpersonal skills with the ability to facilitate discussions and lead project-related meetings.

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