BH Technologies® Case Study

COVID-19 Digital Platform

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Challenge

This Fortune 5 pharmacy provider and healthcare payer was one of two providers tapped by the Presidential administration in 2020 to aid in large efforts to vaccinate the US population starting with more than three million residents in nursing homes and long-term care facilities. They quickly needed to create a web and mobile application that accounted for rapidly evolving government regulations and connected with their store’s ecosystem. This complex initiative included the design and delivery of digital tools and products to deliver COVID-related access and information to the public, as well as partnering with state and local governments and the Centers for Disease Control and Prevention (CDC). The site included eligibility, appointment scheduling, reporting side effects, and other patient health information (PHI) data. Further, all facilities were restricted due to local working environments. In an XP / Agile environment, they also needed established pods to quickly integrate into the omnichannel and technology workstreams.

Solution

Beacon Hill Technologies leveraged our Human Capital as a Service (HCaaS) delivery model. The first phase was quickly deploying several teams of scrum master, program managers, performance testers, UX leads, UI designers, mobile developers, and front end and full stack Java developers skilled in paired programming, and nimble enough to work collaboratively in a remote environment with zero ramp up time. Because of the rapid nature and strict CDC deadlines, we partnered with our client to deploy initial teams to quickly deliver the first phase of work sprints. Once the sites were live and operational, we partnered with our client to assess the current team (our resources, internal teams, outside vendors) to analyze a go-forward human capital strategy. In addition to continuing to modernize the digital health team, the client’s product teams collaboratively engaged to provide additional capabilities to the ecosystem within various service lines (i.e., retail clinics, front store, payer, etc.) and the need to leverage existing squads to complete mission critical work / develop a long-term roadmap to identify right delivery models for short- and long-term platform work.