Our client, an American company seller of designer and name brand shoes and fashion accessories, needed staff to run their network operations center. The network operations center roles were originally outsourced to a different provider. However, the provider was not supporting the company in the way they wanted, including not provide any documentation and their prices being beyond our client’s budget.
Beacon Hill Technologies was selected to staff our client’s entire network operations center after being brought back in-house. We filled five long-term contract roles. Most of the roles were infrastructure specialists who handled network monitoring, patching and various administration tasks. These roles provided a pipeline of consultants that could be converted to full time employees while providing operational support twenty-four hours a day, seven days a week.