BH Technologies® Case Study

Telecommunications Resources

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Challenge

Our client, a private, for-profit, online university headquartered in Minneapolis, Minnesota, needed help staffing telecommunications roles.

Solution

Beacon Hill Technologies deployed a team of telecommunications resources who were responsible for day-to-day operations, planning, application development, maintenance, and quality assurance testing for telecommunications and carrier relations resources.

The Results

Overall, our resources have helped our client build out voice and interactive voice response (IVR) solutions, conducted various upgrades on existing telecommunication systems, and implemented a new instant messaging system to help our client’s 35,000 students better interact with faculty and university administration.