BH Technologies® Case Study

Migration & Modernization of Claims Systems

Challenge

This Fortune 500 insurance brokerage firm was undergoing a large claims system modernization and migration project due to multiple acquisition and customers’ reporting demands. In 2018, they started migrating their customer relationship management (CRM) and digital platforms over to Pega Cloud on Amazon Web Services (AWS) and automating front-end / back-end processes. They had outsourced their work product to an offshore development partner who was struggling with quality and meeting mission critical deadlines, resulting in financial hardship to the firm.

Solution

Beacon Hill Technologies leveraged our Human Capital as a Service (HCaaS) delivery model to assemble a team of onshore high-level subject matter experts (SMEs) to manage and get the offshore engagement back on track. We first met with the key stakeholders and technical leads to understand the current state, technical requirements, and project deliverables. Our client needed an agile, scalable solution to meet demands and retain resources (should they desire to bring the knowledge base in-house at the close of the project).

The Results

We deployed certified SCADA security architects (CSSAs) with strong expertise in Pega 8 platforms, technical design, rules of configuration, code reviews, and robotic process automation (RPA). Our SMEs mentor our certified systems architects (CSAs) Pega developers, business analysts, and Agile project delivery managers to help manage onboarding, as well as provide centralized reporting with status updates, risk assessments, and best practices for successful delivery within a co-managed solution. Our Talent as a Service (TaaS) model is still ongoing; creating a feeder team of hirable resources as our client expands on project demands and customized solutions for their customers.

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