This Fortune 500 insurance brokerage firm was undergoing a large claims system modernization and migration project due to multiple acquisition and customers’ reporting demands. In 2018, they started migrating their customer relationship management (CRM) and digital platforms over to Pega Cloud on Amazon Web Services (AWS) and automating front-end / back-end processes. They had outsourced their work product to an offshore development partner who was struggling with quality and meeting mission critical deadlines, resulting in financial hardship to the firm.
Beacon Hill Technologies leveraged our Human Capital as a Service (HCaaS) delivery model to assemble a team of onshore high-level subject matter experts (SMEs) to manage and get the offshore engagement back on track. We first met with the key stakeholders and technical leads to understand the current state, technical requirements, and project deliverables. Our client needed an agile, scalable solution to meet demands and retain resources (should they desire to bring the knowledge base in-house at the close of the project).