BH Associates® Case Study

Recurring Contract for Customer Service Team

Our client, a provider of cloud-based remote connectivity services, has consistent needs to staff its customer service and sales center with smart, engaging, and tech-savvy college graduates.

Challenge

Our client hires in classes, due to the amount of training involved to get staff up and running, and we typically only have a few days to staff 20 open positions at a time. The frequency of the requests (approximately once a month), the amount of open roles, and the short duration from request to start date, all pose challenges.

Solution

We devised and implemented a customized recruitment strategy to attract and retain talent in these customer service roles. We created relationships with colleges and universities in the area. We offered unique referral bonuses related to this specific account. We offered pay raises and bonuses for individuals who achieve longevity in the assignment. We managed career fairs entirely to support our client’s needs.

The Results

We’ve filled 85% of the seats with a 75% success rate of individuals making it past the training period. Many of our placements have converted to direct, full-time employees and these employees refer additional candidates to Beacon Hill and our clients. The company recently went through an RFP process and chose us as their primary vendor based on cost and quality.

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