BH Technologies® Case Study

Managed Service Project for Data Mapping & Management


A nationwide Fortune 500 multiple system operators (MSO) organization was seeking help with a managed service project engagement to provide data mapping / management. The client acquired two nationwide carriers, adding over two million customers, thus positioning themselves as one of the largest MSO companies nationwide. This acquisition created the need to identify the new market’s expansion, in support of merging the billing operations data into a single platform. The scope of the project initially consisted of running multiple platforms and mapping customer data to new codes to be merged into one single billing platform—combined, the databases included over twenty-five million customers.


Beacon Hill Technologies successfully delivered and scaled a team of fifteen consultants over twelve months to identify the data records and to add new records to support the acquired markets and over twenty-five million customers. We used multiple platforms and mapped our client’s customer data to new codes for one single billing platform. The project spanned between business operations and it groups, including billing and system analysts with expertise in programming and data management tools.

The Results

Following completion of the project, we retained consultants with our client’s team, who continue to work on identifying and merging new states and markets for the client.