BH Technologies® Case Study

Modernization of Retail Merchandising Services (RMS) Application


This large retail corporation was in the process of modernizing their core RMS application over to the cloud by integrating Apache Kafka. They initially decided to partner with an offshore integration vendor to assemble a team of developers for repeatable tasks, while their internal team managed the architecture and complex integration efforts so the code in production ran successfully on the new platform. Their goal was to complete the work over a two-year sprint and come in below budget by leveraging offshore support. At first the project was going well, but over a six-month period, the quality started to suffer from constant turnover, along with their internal employees becoming burnt-out with off-hour emergencies due to time zone differences. They began looking for new ways to supplement their current offshore engagement with a trusted onshore partner to help manage the vendor relationship and bring in subject matter expertise with Kafka solutions.


Beacon Hill Technologies was selected to leverage our Human Capital as a Service (HCaaS) delivery model. We kicked off the engagement by meeting with our client’s key stakeholders and technical leads, as well as their offshore partner to understand the current state, challenges with off hours, strains put on internal staff, and gaps in technical requirements.

The Results

We assembled a team of Kafka subject matter experts (SMEs) with extensive experience driving modern integration transformation projects across enterprise environments, as well as Kafka engineer leads and developers to help with complex integration work and offshore vendor management. As part of our overall service, and to empower our client to focus on other tasks, we assigned a project delivery manager to handle the extensive onboarding requirements and provide centralized reporting with real-time updates and continued talent management. This project is a two-year co-managed engagement and is still underway.